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More Info/ Frequently Asked Questions

Why did you reduce the visit time?

After 4 year of running the event we have noticed that 90% of guests don't actually use the entire 10 minutes. Rather, spend most of their allocated time undressing and dressing. So, we have redesigned the cabin so that there is a bigger, designated area to get undressed/dressed, so the 5 minutes can be purely visit time. This will allowing more families to visit the big man (we sell out every year and have SO many disappointed families). 


Can I change my ticket?

Basic changes can be made to your visit via the ticket processing site for a small fee of $2.00. Some restrictions apply. In the event of severe weather or safety issue, your general admission tickets will be valid for a future date.  Santa's Cabin Passes will be refunded. Please follow our social media for updates;  @holidayinthehills 

Can I bring my family pet?

While we wish Fluffy could come, our insurance company says no. Service animals are an exception. 

What's the deal with parking?

Free, onsite parking is available on a first come first serve basis. Please remember to drive carefully as children are present. Parking will be plowed daily, however, the weather may change quickly so please be prepared.  

Do I need to print my tickets?

Printed tickets are not required. Digital tickets are required for entry. Each and every person over 12 months must have a ticket. 

What's not included in my ticket?

Gingerbread decorating, food, beverages and market sales. 

What forms of payment do you accept?

We accept Cash, Debit, Visa and Mastercard. We do not have an ATM onsite. It is advised to bring cash to avoid long lineups. Vendor's payment options may vary. 

Can I bring my stroller or wagon?

Yes, we will do our best to keep the main pathway clear. It is a paved path, however, not all activities are located directly on the path. Strollers/wagons cannot go inside Santa's cabin or the gingerbread house. 

Does my baby require a ticket?

Anyone over the age of 12 months requires a ticket to enter the event or visit Santa. Please note, we do not have a change station or indoor warming area available. We apologize and hope to change this in the future. 

Are there discounts for seniors or kids?

No, admission fees are a set price for everyone. We have created a Santa's Photo sitting at a reduced time and price point for those littles who cant chat with Santa. 

How many people can visit Santa at once?

Although your ticket includes 4 guests, you can add as many additional guests for $12 -$15 each. Keeping in mind your allocated time. Babies under 12 months of age do not count as a guest. 

Is there anywhere to sit?

Picnic tables are available on a first come first serve basis. Remember, it's cold, and you are outside. 

What are the hours of the event?

Gates open Thursday and Friday at 4pm - Saturday and Sunday 3pm. We Close Thursday and Sunday at 8pm and Friday and Saturday at 9pm.  If you have a later Cabin Pass, we recommend attending early to enjoy the activities first. Our opening day is Saturday November 18th and our last day is Saturday December 23rd. 

Other questions?? Please feel free to email us at



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