Can I change my ticket?
No refunds or changes can be made. In the event of severe weather or safety issue your general admission tickets will be valid for a future date. Santa's Cabin Passes will be refunded. Please follow our social media for updates.
Can I bring my family pet?
While we wish Fluffy could come, our insurance company says no. Service animals are an exception.
What's the deal with parking?
Free, onsite parking is available on a first come first serve basis. Please remember to drive carefully as children are present. Parking will be plowed daily, however, the weather may change quickly so please be prepared.
Do I need to print my tickets?
Printed tickets are not required. Digital proof of purchase is acceptable.
What's not included in my ticket?
Gingerbread decorating, food, beverages and market sales.
What forms of payment do you accept?
We accept cash, Debit, Visa and Mastercard. We do not have an ATM onsite. It is advised to bring cash to avoid long lineups. Vendor's payment options may vary.
Can I bring my stroller or wagon?
Yes, we will do our best to keep the main pathway clear. It is a paved path, however, not all activities are located directly on the path. Strollers/wagons cannot go inside Santa's cabin or the gingerbread house.
Does my baby require a ticket?
Anyone over the age of 12 months requires a ticket to enter the event or visit Santa. Please note, we do not have a change station or indoor warming area available.
Are there discounts for seniors?
No, admission fees are a set price for everyone.
How many people can visit Santa at once?
For capacity reasons, a maximum of 6 guests may enter the cabin at one time. Babies under 12 months of age do not count as a guest.
Is there anywhere to sit?
Picnic tables are available on a first come first serve basis. Remember, it's cold, and you are outside.
What are the hours of the event?
Gates open at 4:00pm and close promptly at 9:00pm. If you have a later Cabin Pass, we recommend attending early to enjoy the activities first.